Managing a HoReCa business is no piece of cake, even when it’s a bakery. Who would've thunk it takes so much… well, management. Yes, restaurants might not be all the rage right now, but as soon as the pandemic is over, people hungry for communication will be flooding bars and cafes. And when they do, you have to be ready. Why not start with apps for hospitality? It will help you improve cost-effectiveness, task flow, and overall customer experience.
Apps for hospitality can help a restaurant a lot. In fact, most dining establishments are already using restaurant management systems, mobile apps, or self-service kiosks to carry out daily operations efficiently. Their managers know: to offer a superior guest experience, you have to ensure that all the finely interconnected processes are handled with precision.
The best apps for hospitality help dining establishments attract the online audience as well by catering to their online orders and deliveries. Which is important because, according to statistics, online food deliveries account for nearly 90% of all restaurant deliveries in the United States.
How do apps automate the hospitality industry?
Today, equipping rooms with apps for hospitality is no longer a luxury, but a necessity related to security standards and the need to control climate, lighting, and multimedia in every room in 4 and 5-star hotels. Increased guest comfort, a renewed image of a modern hotel, the competitiveness of a smart hotel in the hospitality market, and energy savings are just some of the benefits that can be achieved with good software.
Hotel automation will help to link the work of different departments of the hotel into one and simplify control. By implementing such a system, you will be able to modernize service, reduce service time and eliminate staff errors. This can be the first step of a small hotel on the way to a large hotel complex.
Types of apps for the hospitality industry
Apps for hospitality have their own set of functional modules, but the most common types of services are as follows.
Hotel booking app
Hotel booking app provides automatic determination of room availability at the time of booking, specifying reservation parameters, creating and canceling reservations. A centralized booking system allows users to monitor the availability of rooms of all hotels that are part of the network, and to make a reservation in several of them at once.
Hotel management app
Automated hotel management apps allow to serve clients quickly and with high quality, control personnel actions, and cut costs. The hotel management app operates with large volumes of information. Automated systems databases include information on room reservations, check-in and check-out time of guests, guest and staff access zones, cash payments, and much more. Automation simplifies accounting and increases the level of service.
Hotel management apps include:
- consolidation of all hotel activities into a single system;
- accounting of monetary and material resources of the hotel;
- high speed of guest service at all stages - from booking and check-in to room delivery;
- optimization of staff work;
- limiting access areas for guests, staff and unauthorized persons;
- creating a safe environment through the use of electronic keys, video surveillance and other features of the hotel system.
Communication app for hospitality workers
With the help of hospitality applications you can easily and quickly organize communication between staff in the hotel. This type of hospitality app is very convenient for calling the maid, porter, guard, and other staff by guests or for internal communication.
List of apps for the hospitality industry in 2022
Let's take a look at a few typical hospitality applications that are actively used in the hospitality industry. We can use them to illustrate what features are usually present in the apps for this industry. If you don’t know where to start, here are three top industry apps. But we should warn you: no out-of-the-box solution will cover ALL your needs.
This is a multifunctional suite of apps for hospitality designed for hotel management. The system is an all-in-one platform that streamlines operations and communication, boosts productivity, and increases guest satisfaction. It includes functionality for communicating with guests and getting instant insights into room status. Mobile functionality allows the housekeeping department to be in constant communication so they can operate efficiently.
This hospitality app was launched almost a decade ago. It allows chefs to share recipes and is extremely convenient for kitchen staff. There are many ways to capture a recipe: through a photo, audio recording, or text.
The Hospitality Inspection App
This app is more suitable for checking the functionality of all aspects of the hotel business. Features include the ability to capture information and save it to the device of your choice for later access. An extremely useful mobile app for the hospitality industry that can help reduce overall costs.
A cloud-based restaurant management system, ChefDesk is an ideal solution for restaurants that operate in different modules, cafes, pubs, and hotels. Basically, a restaurant point of sale (POS) system, it has a sleek web interface that allows you to manage a wide array of processes such as deliveries, inventory, orders, table management, and customer profiling.
- Extensive inventory functionality that helps track item quantities and wastage
- Cloud-based POS software with automatic data backup
- In-depth reporting feature for better decision making
- Ability to integrate with multiple payment processing channels
- Clean and intuitive mobile application
- The mobile application often requires updating for seamless use
ChefDesk offers a free demo for those who are interested in checking the system's compatibility with their business. Pricing plans vary based on individual needs and customization.
A nifty app, Humanity makes managing the entire workforce easy. From creating schedules for different days to seeing who’s clocked in at any point in time, tracking staff holidays, and reporting on attendance, the app simply acts as a pocket dashboard to your business.
- The ability to manually enter/approve time-off requests and create and publish schedules
- Available on iOS, Android, and desktop
- Easy scheduling even for a large group of people
- Inability to track system inactivity
- Geo-Fencing isn't available for different regions or countries
Though Humanity doesn’t have a free version, it still offers a free trial to prospective users. After that, pricing starts at $3.00 per month per user.
Managing accounts of your business can be an overwhelming task without the right tools. Freshbooks is a popular accounting mobile app that’s easy to use and fast—making it a perfect option for business owners in the hospitality industry to create invoices, track expenses, and take payments.
Freshbooks gathered all the accounting tools you need and put them right into your pocket. With it, you won’t have to be chained behind the desk and will be able to manage all the important tasks like invoicing and billing on the go.
- The invoice feature is excellent, which gives you the ability to know when a user reads the invoice
- The free version offers all the basic features small businesses require
- Individual transactions are hard to organize
- The app doesn’t offer tax estimates
The pricing starts at $4.50 per month. But there is a free version you can use alongside a free trial.
Benefits of a custom app for the hospitality industry
Generic solutions for the hospitality industry are usually good, but if you want high quality and vivid functionality you should think about making a custom app. Its benefits include:
Individuality and efficiency
Custom hospitality applications, designed from the ground up to meet the needs of a particular business, are unique. They are adapted to existing business processes and allow you to quickly implement new ones. The interface is designed specifically for employees or customers of a particular app owner. All of this allows you to work in the system as efficiently as possible.
With custom development, there is no need to pay for licenses. Any new features or users can easily be included at no additional cost.
When a business grows, there is often a need to scale the app. Custom development makes this easy and straightforward.
Easy maintenance and upgrades
With a custom app, you won't have to deal with bugs, system glitches, or outdated tools, as there will always be a dedicated team ready to help.
Let us build an app for the hospitality industry
While there are many tools for HoReCan business management on the market, none can satisfy you 100%, and juggling several tools just isn’t feasible. Perhaps, you should consider getting an application custom-built for your business? This way, you’ll definitely get an app that meets your business needs.
At Perfsol, we take pride in developing apps for hospitality that make delivering impeccable customer experiences easy and cost-effective. Whether you are looking for a desktop, web, or mobile application, we leverage the best tools, approaches, and platforms to build your project. Just like we did for our client in Dubai.
We helped the client who was looking for technical consultants and a development team with a restaurant management platform. We developed the front end and the back for an HoReCa solution with an integrated POS terminal and customized reports.
So, if you decide to get a custom application built for your business, reach out to us. We’d be happy to help